H-SAN LUIS OBISPO

Oct 24, 2012 3:12 PM by Kelly Orsini, KSBY News

Tampered PIN pad discovered at SLO Barnes & Noble store

Barnes & Noble says it has detected tampering with PIN pad devices used in 63 of its stores, including the location on Marsh Street in San Luis Obispo and the location on Telephone Road in Ventura.

The company says the tampering was discovered last month and that it discontinued use of all PIN pads in its nearly 700 stores nationwide on September 14. It believes the tampering was a sophisticated criminal effort to steal credit card information from customers making purchases.

Barnes & Noble says it is supporting a federal investigation into the crime. It says purchases on its website or with a Nook device were not affected.

The bookseller says customers and employees who have swiped their cards at affected stores should take the following steps:

Debit card users:

  • Change the PIN numbers on their debit cards
  • Review their accounts for unauthorized transactions
  • Notify their banks immediately if they discover any unauthorized purchases or withdrawals

Credit card users:

  • Review statements for unauthorized transactions
  • Notify card-issuing banks if they discover any unauthorized purchases or cash advances

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