WeatherFire Watch


PG&E asks customers to update contact info in case of power shutoffs

Posted at 12:15 PM, Jun 25, 2019
and last updated 2019-06-25 21:24:19-04

Now that summer is officially here and the warmer weather increases the chance that PG&E could have to shut off power in the case of extreme wildfire danger, the utility is urging its customers to update their contact information.

Pacific Gas and Electric Company is sending postcards to more than 240,000 customers encouraging them to update their cell phone number, email and other contact information so the company can contact them in case of a power shutoff.

PG&E says customers receiving these postcards have incomplete or no contact information on file.

If the power does need to be turned off due to weather or other factors, PG&E says it plans to send customer alerts through automated calls, text and emails 48 hours and 24 hours before a shutoff.

To confirm or update your contact information, visit or call the PG&E contact center at 1-866-743-6589.