Northern SLO County experiences widespread internet outage

Posted at 5:36 PM, May 16, 2018
and last updated 2018-05-16 20:36:18-04

UPDATE (7:25 p.m.) – Charter Communications has released a statement regarding the service disruption:

"Damage to our fiber-optic network caused by a semi truck is impacting service for Spectrum customers in the area. Our engineering team is engaged and is working to repair the damage and restore service as quickly as possible."

Bret Picciolo
Director, Regional Communications – Northwest
Charter Communications

Picciolo said he did not have any additional information on a timeline for repairs.

ORIGINAL STORY – Many people in northern San Luis Obispo County found it difficult to do business on Wednesday due to a widespread cable internet outage.

According to city officials in Atascadero, a semi-truck snagged a low-hanging Charter fiber optic cable on Monterey Road just north of Graves Creek Road late Wednesday morning. The accident pulled a telephone pole and cable and phone lines down onto the roadway. It knocked out Charter service for many people in the North County area.

Monterey Road was closed at Graves Creek Road and crews were expected to remain at the scene working to repair the line until at least the early evening.