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California Department of Motor Vehicles redesigns website

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Posted at 12:48 PM, Jun 08, 2020
and last updated 2020-06-08 15:48:07-04

The California Department of Motor Vehicles updated its website to offer customers efficient services and the ability to complete online transactions, according to a press release.

The new website has a new layout focused on reducing the number of clicks it takes to get to things, as well as introducing the DMV's virtual assistant, Miles, or the live chat feature, according to the release.

“Modernizing our website is one of many steps the DMV is taking to ensure our customers receive consistent, quality service wherever they conduct DMV business,” DMV Director Steve Gordon said in the release. “We’ve redesigned our website with our customers in mind, and I’m excited to offer this new and enhanced virtual experience.”

The DMV said transactions are continually increasing, especially with the addition of the Virtual Field Office which allows customers to complete some DMV tasks online.

The website redesign was a response from recommendations made in 2019 from the DMV Strike Team, created by Gov. Gavin Newsom, according to the release.