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PG&E warns customers of COVID-19 scam

Posted at 7:57 PM, Mar 20, 2020
and last updated 2020-03-20 22:59:37-04

PG&E officials say scammers are taking advantage of coronavirus fears, threatening to shut off power to customers if they do not pay.

The utility says it has also seen an increase in "spoofing", which is when the incoming call appears to come from a PG&E phone number.

PG&E says it would never ask customers for personal information or a credit card number over the phone.

"We're not disconnecting service. We're not shutting off power. We're also offering flexible payment plans to support our customers during this very unusual and difficult time, waving all our security deposits." says PG&E Marketing and Communications Representative, Mark Messin, "If you get a call from someone saying they are from PG&E threatening to shut off your power because you haven't paid your bill, that is not PG&E."

If you have concerns about the legitimacy of a phone call, call PG&E at 1-800-743-5000.